Terms & Conditions
The following terms and conditions govern your use of this site and the purchase of products by you through this site.
By using this site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions").
We reserve the right to make changes to this site and these Terms and Conditions at any time.
Payment may be made by Paypal, credit/debit card, money order, check, or cash (USD only). Customers using online payment will receive an e-mail confirmation of their order from Paypal when payment is received, and another when the shipping label is created. Customers opting to mail in payment do so at their own risk and are encouraged to conceal payment well. Mail in orders are usually shipped the same week they are received; customers will be emailed when the order is filled. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. If a Paypal claim is filed against us claiming 'Unauthorized Use' of the account, that account will be banned from future orders, for your protection and ours.
While all products listed are available, some items may occasionally not be available for immediate delivery, usually due to our material supplier being backordered. You will be notified if your order will take longer than 14 days to ship. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we will contact you regarding a replacement or refund.
Standard shipment is done using U.S.P.S first class shipping from California, USA. U.S.P.S estimates domestic first class delivery at 2-5 days. For international first class shipping U.S.P.S says delivery times may vary. In our experience, most packages arrive within 2 weeks, though it is not unusual for delivery to take up to 8 weeks, due to international shipments being subject to customs regulations and inspections. All international packages weighing over one ounce are required to have a customs form attached, but these are not scanned for tracking for first class or Priority shipments, only to verify receipt at the post office it was shipped from. Tracking is not available for international orders unless Express shipping is chosen and paid for. Priority and Express Flat Rate international shipping is an option at checkout for international customers for an additional shipping fee. U.S.P.S estimates Priority International delivery at 6-10 days, though it may still take as long as 8 weeks. For Express shipping, delivery is guaranteed by a date given at the time of shipping, and shipments are usually delivered within 7 days. If an order has not been received 8 weeks after shipment, it is eligible for reshipment at our discretion. Orders shipped to Malaysia and the Philippines are not eligible for reshipment if shipped via USPS First Class shipping, as the postal services there have proven unreliable with first class shipping. It is your responsibility as a customer to ensure that your shipping address is correct. Orders shipped to incorrect shipping addresses (as provided by the customer through Paypal) will only be eligible for reshipment to a new address once the misdirected shipment has been returned to us by U.S.P.S. Orders shipped to invalid addresses that are not returned to us are not eligible for reshipment. If the shipping address provided to us on your order by Paypal is correct and the order has not arrived 8 weeks after the ship date, we will reship the order. Orders sent to a correct shipping address which do not arrive are only eligible for reshipment, a refund or credit will not be offered. If reshipment is refused by the customer and/or a refund given by Paypal or Cubesmith for an order eligible for reshipment, we will require that future orders placed on that account be shipped via priority mail, as it is more reliable than first class mail.
Some countries may charge an import fee for packages of a certain weight or cost. It is the responsibility of the customer to be aware of such regulations, and Cubesmith is not responsible for any import fees.
If anything is wrong with or missing from your order, please notify us within 14 days of receiving your order.
Due to the consumable nature of our products, all items are final sale. Please be sure your order is correct before submitting payment. If you need to make a change to your order before it has shipped, please email us at firstname.lastname@example.org.
If you have any comments or questions, please do not hesitate to contact us at email@example.com.