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F.A.Q.
(Frequently Asked
Questions)
Yes, it's long; but chances are your question is
here.
Shipping
I haven't
received my order yet. Where is it?
How are orders shipped?
How soon
will my order ship?
How soon will my order
arrive?
Can orders be
rushed or expedited?
How often are orders shipped?
Where
are orders shipped
from?
Is the $2 shipping for
international
orders as well?
Does the free shipping (for orders over $15) include
international orders?
How does the
Priority International Flat Rate shipping work?
What if I don't
have a Paypal account and I'm unable to place an order through
the website?
General
What are the
tiles made from?
What's the
difference between the textured and smooth tiles? Which is
better?
What is the
difference between the tiles and the vinyl stickers?
Are the vinyl
stickers more durable than the original stickers?
Which is better: tiles or vinyl stickers?
Are the
tiles cube pieces?
How do I apply
the stickers/tiles?
Can I get a set of tiles/stickers without a 'Cubesmith' Logo?
Do you sell any
lubrication for cubes? What kind do you recommend?
Do you sell complete cubes?
Do you sell
Eastsheen parts?
Do you sell 3x3x3 parts?
I'm placing a large order, can I get a discount?
I'm organizing a speedcubing event. Can I
get prizes or a discount?
Will your stickers fit my standard sized Rubik's/Eastsheen
puzzle?
I want
to order something, but I don't see it listed on your site. Do
you sell ________?
I just placed an order and I want to add something to it, but I
don't want to have to pay double shipping. Can I have them
shipped together?
I've sent you an
email but haven't gotten a response? Why not?
Custom Orders
When will you be selling the custom logos again?
Can you make
stickers for my custom made puzzle?
Can I
get tiles for my __________ puzzle?
Q. I
haven't received my order yet. Where is it?
A.
Please allow up to 14 days for your
order to be filled. Orders shipping within the US
will receive a confirmation email from Paypal with a tracking
number once your order ships. Orders shipping outside of the US
will receive a confirmation email from me letting you know when
your order will ship. If 14 days have passed since you placed
the order and you've not received confirmation, please email me
the transaction ID number (found in the details of your
transaction in your Paypal account) and your order will be
checked.
Q.
How do you ship?
A.
Orders are shipped using U.S.P.S. first class shipping. Most orders are shipped in a 5" x 8" bubble mailer. Smaller
international orders may be shipped in a business sized white
envelope to save on shipping costs and delivery time. Tracking numbers are available for orders shipped
within the U.S. and are usually automatically emailed by Paypal once a
shipping label has been printed. Tracking numbers are
usually not available for international orders.
Please allow up to 14 days for your
order to be filled. If you have not received an email
confirming shipment after two weeks (and have checked your junk
folder), please send an email to
orders@cubesmith.com
with the transaction ID number (found in the details of your
transaction in your Paypal account) and your order will be
checked.
Q.
How soon will my order ship?
A. Please allow up to 14 days for your
order to be filled.
If everything you've ordered is in stock,
your order could ship as soon as the same day it is placed.
If you have not received an email confirming shipment after two weeks (and have
checked your junk folder), please send an email to
orders@cubesmith.com with the
transaction ID number (found in the details of your transaction in your
Paypal account) and your order will be checked.
Orders shipping within the US
are processed and shipped daily, Monday through Friday
(excluding holidays).
Orders shipping outside of the U.S. are shipped once a
week, usually on Fridays.
Some orders
may be slightly delayed depending on stock.
Q.
How soon will my order arrive?
A.
Please allow up to 14 days for
your order to be filled. If something you have ordered is out
of stock, it may take an extra day or few for your order to be filled (sometimes
a rush of orders wipes out all the stock, especially on tiles, unexpectedly). First Class shipping within the US takes an
estimated 2-5 business days from the shipping date to arrive. If
you have not received an email from Paypal with a tracking number after two weeks (and have
checked your junk folder), please send an email to
orders@cubesmith.com with the transaction ID number
(found in the details of your transaction in your Paypal account) and your order
will be checked.
Most orders shipping outside of the U.S. arrive within 2 weeks,
but some take as long as 8 weeks, depending upon the postal service.
Tracking numbers are not available for international orders.
**Seller is not responsible for transit time**
Q.
Can orders be
rushed or expedited?
A.
If you have an event or a competition coming
up and you need stickers by a certain date, please send an
email to
orders@cubesmith.com with the transaction
ID number (found in the details of your transaction in your
Paypal account) . Everything possible will be done to ensure you
get them when you need them, but please don't do it if it's not
necessary. Remember, these are only puzzle stickers.
Q.
How often are orders shipped?
A.
Orders shipping within the US
are processed and shipped daily, Monday through Friday
(excluding holidays).
Orders shipping outside of the U.S. are shipped once a
week, usually on Fridays. Some orders
may be slightly delayed depending on stock.
Q.
Where are orders shipped
from?
A.
Orders are shipped from California, USA; zip code 93551.
Q.
Is the $2 shipping for international
orders as well?
A.
Yes.
Q.
Does the free shipping (for orders over $15) include
international orders?
A.
Yes.
Q. How does the
Priority International Flat Rate shipping work?
A. Priority Flat Rate shipping is available as a
shipping option on the checkout page for customers outside of the US. This
method costs $15 for orders under $150 and $30 for orders over $150, takes an
estimated 6-10 days for delivery, and offers tracking to major destinations (I'm
not sure which countries constitute "major destinations," and couldn't get a
clear answer from the postal workers, but that's what it says on
www.usps.com)
If you take advantage of this shipping option, please email me your transaction
ID number
(found in the details of your transaction in your Paypal account) to ensure that
your order is filled as quickly as possible. You
must still allow up to 14 days for
your order to be filled, as I may be out of stock on something you've
ordered. Once your order is filled, you will receive an email from me letting
you know when it will ship. Once it ships, I will email you the customs form
number so that you may track the package if that's an option in your country.
Q.
What if I don't
have a Paypal account and I'm unable to place an order through
the website?
A.
You may also pay with a credit/bank card. Just checkout
normally, and when you get to the payment page, instead of
logging into a Paypal account, click the link on the left to
continue with a credit card.
If you don't have a credit/bank card, you may mail in your
order. you may send well-concealed cash (sent at your own risk;
bills only, no coins - round up to the nearest dollar),
check, or money order in US dollars only. Add the items you want to the shopping cart, and print out the
shopping cart page from the website. (If you
don't have access to a printer, a clearly handwritten
list will work.) Please do not send emails asking whether
your order has been received (unless it's been longer
than 2 weeks); you will receive an email once your order ships.
**If
sending cash, please do not send coins, round up to the nearest
dollar.**
*Please write
your email address on the printout; you may
need to be contacted regarding the order*
**Please
make sure your shipping address is written clearly
(preferably typed)**
**Please
include $2 for shipping if
your order totals less than $15**
Mail
well-concealed
cash, check, or money order
(in USD, made
out to 'Chris Licciardi', not 'Cubesmith'),
along with the printout to:
Chris Licciardi
40550 15th St. West
Palmdale, CA 93551
Q.
What are the
tiles made from?
A.
Cubesmith tiles are made of .010" thick lexan (a brand of hard,
practically unbreakable polycarbonate resin, used for
shatterproof windows and the like). The colors are printed on
the reverse side to avoid fading and wear, and backed with
high
performance moisture resistant acrylic adhesive.
They do not require any additional adhesive or glue.
Q.
What's the
difference between the textured and smooth tiles? Which is
better?
A.
All Cubesmith tiles are made from .010" thick lexan.
The
difference is in the surface texture (what you actually feel
when it's on
the cube); the smooth ones are smooth (though not as smooth as
the vinyl), and the textured ones
have a slightly textured feel to them (similar to sandpaper, if
it were made of plastic). As far as which is
better, it's really a matter of personal preference.
Q.
What is the
difference between the tiles and the vinyl stickers?
A.
The
tiles are a thin colored plastic and is more solid and thicker
than the vinyl. A
high
performance moisture resistant acrylic adhesive has been applied
to the back. Both the tiles and vinyl require no more effort
than peel-n-stick; no additional adhesive or glue is needed. The
vinyl is a solid, self-adhesive vinyl, similar to most stickers
you've seen.
Q.
Are the vinyl
stickers more durable than the original stickers?
A.
Yes, Cubesmith vinyl stickers are made from solid vinyl, and are not
laminated, so they will not have that clear layer that tends to
peel up like the original stickers.
Q.
Which is better: tiles or vinyl stickers?
A. It's really a matter of personal
preference.
Q. Are the tiles
cube pieces?
A. No. They are basically replacement
stickers that are made of plastic and are more durable than the vinyl. For cube
parts, check here: http://www.cubesmith.com/Parts.htm
Q.
How do I apply
the stickers/tiles?
A. The
first, and most important, step is to remove the old stickers
and ALL of the old adhesive. To do this, a
scrape-rite blade is recommended (as they are plastic and won't scratch the
cube) to get the stickers off, and rubbing alcohol to remove any
excess adhesive. The best way to apply the new stickers is one
at a time, carefully and slowly. The best technique
is to use a hobby/exacto knife to lift the sticker from the
paper backing. With one corner of the sticker attached to the
knife, line the sticker up to the piece and push down on the
corner opposite the knife to adhere it to the piece. Once the
first corner is stuck, use your finger to push the sticker
firmly into place, moving from the corner you stuck first to the
corner with the knife to prevent bubbles under the sticker.
Q.
Can I get a set of tiles/stickers without a 'Cubesmith' Logo?
A. All
sticker sets come with enough white stickers for a whole side,
plus an extra 'Cubesmith' logo. It is your choice whether to use
the logo or not.
Q.
Do you sell any
lubrication for cubes? What kind do you recommend?
A.
Not at the moment. It's more trouble than
it's worth for to ship it, especially since you can find 100% silicone lubricant
(which is what is recommended) at most major stores.
Q. Do you sell complete cubes?
A. Not
yet, but it is being looked into. Nothing definite is planned
right now.
Q. Do you sell
Eastsheen parts?
A. Not
yet, but it is being looked into. Nothing definite is planned
right now.
Q. Do you sell 3x3x3
parts?
A. No.
There are so many different 3x3x3 puzzles out there with so many different kinds
of pieces that it would be too difficult to ensure that the pieces sold would
match the puzzle you have. As of right now, I have no plans to sell 3x3x3 parts.
Q.
I'm placing a large order, can I get a discount?
A. Discounts
are offered on large orders. However, the discounts begin
at
100 pieces of the
same item. To take advantage of the discount,
place your order normally, then email the transaction ID number
(found in the details of your transaction in your Paypal
account) to
orders@cubesmith.com, and 10% of the total purchase price
will be refunded. *Discount only available on orders which
include 100 or more of the same item.*
Q.
I'm organizing a speedcubing
event. Can I get prizes or a discount?
A.
A special
co-sponsorship discount is now being offered for event organizers. This
offer is available on one order per tournament. To take advantage
of the discount, place your order normally, then email the transaction ID number
(found in the details of your transaction in your Paypal account) to
orders@cubesmith.com, and 30% of the
total purchase price will be refunded. *Discount only available on one order per
event*
Q.
Will Cubesmith stickers fit my standard sized Rubik's/Eastsheen
puzzle?
A. The
4x4x4 and 5x5x5 stickers are made to fit both Rubik's and
Eastsheen puzzles. The difference in size of the original
stickers is so small, that one size sticker can fit on both
puzzles, and most people don't mind the size difference.
Q.
I want
to order something, but I don't see it listed on your site. Do
you sell ________?
A. If
you would like a custom set of tiles, the answer will most
likely be no. The tiles require a (very expensive) die to cut, and each new set
costs a lot of time and money to create. Different tile
sets may be offered in the future, but nothing is being planned at the moment.
Other than tiles, if it can be made from what you see on the
site,
chances are you can get it here. Just ask. New sets are
constantly being worked on, so if you want something that is on
the 'to-do list', you may have to be patient until the
artwork is done.
Q. I just placed an order and I want to add something to it, but I
don't want to have to pay double shipping. Can I have them
shipped together?
A.
Unfortunately, this has become all too common, and it's gotten
too difficult to keep track of who's adding what. Please
make sure your order is complete before making payment, as adding to orders
is no longer an option. That being said, if you place two orders within a
reasonable amount of time, your orders may be shipped together,
and a refund sent for the double shipping. Just email the
transaction ID numbers (found in the details of your transaction
in your Paypal account) to
orders@cubesmith.com, and ask for combined shipping.
Obviously if any of your orders have already shipped, this will
not be an option.
Q.
I've sent you an
email but haven't gotten a response? Why not?
A. I try to answer
all emails within 48 hours (excluding weekends/holidays). Most likely, I
have responded and the email has been sorted by your spam
filters. Please check all of your email folders. I do not
respond to emails from the
orders@cubesmith.com
address; my
responses will be from another address your filters may not
recognize. If you still can't find anything from me, try
emailing me again; your message may have been misplaced by one
of my filters.
Q.
When will you be selling the custom logos again?
A.
Probably not any time soon.
Custom logos take a lot of time and resources to complete, and
with all of the other things offered on the site, I just don't
have the time for them right now.
Q.
Can you make
stickers for my custom made puzzle?
A. Usually this answer is going to be no,
but feel free to ask - I may have something that will work for
you. The
time and effort it takes to create a set of stickers for a
custom puzzle is not small. I will be trying to offer sets for
some of the more common mods in the future.
*Make your own
custom stickers! Check out the 10.5" x 6.5"
vinyl sheets now offered for
sale.*
Q. Can I get tiles for
my __________ puzzle?
A. No. If you can't make it from 3x3x3,
4x4x4, or 5x5x5 tiles, neither can I.
The tiles require a (very expensive) die to cut, and each
new set costs a lot of time and money. Different tile
sets may be offered in the future, but nothing is being planned at the moment.
Free Shipping
anywhere in the world
with $15 purchase.
Orders of less than $15 will have $2 shipping added at checkout.
Don't
Have Paypal?
Questions or comments?
orders@cubesmith.com
If you are emailing regarding an order,
please include the transaction ID number.
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